Refund policy

Last updated: March 30, 2026

This Refund & Return Policy applies to purchases made on street-dropz.com and is provided by Streetdropz (“we,” “us,” or “our”). It explains how returns and refunds work for orders shipped within the United States.

1. Company Information

Streetdropz
6101 S County Line Rd
Willowbrook, IL 60527
United States
E-Mail: info@street-dropz.com
Phone: +1 740-757-6207

2. Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused, unworn, and in the same condition as received
  • Returned in the original packaging, including the shoe box, tags, and any accessories where applicable
  • Accompanied by proof of purchase, such as the order number or receipt

3. How to Start a Return

To request a return, please contact us at info@street-dropz.com and include your order number and the reason for the return. We will provide return instructions.

4. Return Shipping Costs

Unless the return is due to our error, including a wrong item, defective item, or item damaged in transit, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@street-dropz.com and include your order number together with clear photos of the item and packaging. We will review the issue and work to resolve it.

6. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method.

Approved refunds are processed within 7 days after the returned item has been received and passes inspection. Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.

7. Exchanges

If you would like a different size or item, please contact us at info@street-dropz.com. Exchanges are subject to availability. If an exchange is not available, an eligible return and refund may be processed instead.

8. Non-Returnable Items

The following items are not eligible for return unless required by law or due to our error:

  • Items clearly marked as final sale at the time of purchase
  • Gift cards
  • Items showing signs of wear, use, or damage not caused during transit

9. Contact

If you have questions about returns or refunds, you may contact us at:

Streetdropz
6101 S County Line Rd
Willowbrook, IL 60527
United States
E-Mail: info@street-dropz.com
Phone: +1 740-757-6207